Privacy Statement
microEngineering Labs, Inc. (melabs) is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. microEngineering Labs, Inc. collects information from our users at several different points on our website.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Software Products
When software is purchased from melabs, all order information (except for payment details) may be supplied to the publisher of the product that was purchased. The publisher of the software may use email or other contact information to contact users with notifications of available updates and/or promotional/advertising materials. This only applies to software publishers that have requested the information and only to users that have purchased one or more software products from these publishers. The software publishers are obligated to supply a convenient “opt-out” method for users that do not wish to be contacted again.
Cookies
Cookies are small bits of data used on melabs to enhance the site’s functionality and make your shopping experience easier and more personalized. If you web browser does not accept cookies, some of the features on our site will not function.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with SSL. While on a secure page, such as our order form, the lock icon displayed by web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. We also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.
Email Promotions and Feedback
We reserve the right to contact customers via email for promotional and feedback purposes. All email sent for this purpose will include information that the customer can use to opt-out of future promotional/marketing email. Emails will concern only melabs products. We will not sell or otherwise disclose your email to other companies for marketing purposes, except as disclosed above.
Product Notifications
We reserve the right to send email to customers in order to notify them of important facts concerning products that they have purchased from us. This may include, but is not limited to, changes to license agreements, notification of software bugs or hardware defects that are considered dangerous, and notification of scams or phishing activities that pretend to be from melabs.
Passwords and phishing
microEngineering Labs will never ask you, via email or phone, to update your account password or personal information. Any such requests should be considered fraudulent. Account information may be updated any time by visiting our online store.